Choosing Police Dispatcher as a profession means that you enjoy a fast-paced, exciting environment in which to work. Many times, Police Dispatchers are the first to speak with a citizen during an emergency, and must provide accurate information to the citizen and relay the information to the responding police officer. Assertiveness, as well as sensitivity to the needs of the public, is critical to ensure appropriate information is gathered and transmitted according to the situation. All Police Dispatchers are cross-trained in call taking and the dispatching of officers to calls for service. There are also a wide variety of duties within the Communications Unit of JSO to develop a well-rounded career.

Police Dispatchers also have the opportunity to work out of one of two locations, JSO's downtown headquarters or the dispatching center near Cecil Field (westside of Jacksonville).

Are you interested in joining our team? Please click here to apply! A member of our recruitment team will be in touch.   

Additional Information:  Benefits | Qualifications | Salary

 

QUALIFICATIONS

• Be at least 18-years of age
• Type at least 30 words per minute
• Be able to work all shifts including weekends and holidays 
• A High School diploma or GED equivalent preferred
• TATTOOS:  
  • Tattoos are NOT permitted on the face or neck (if visible while wearing a collared shirt).
  • One visible tattoo on each hand, not to exceed one inch in measurement in all directions is permitted. 
  • One ring band tattoo is permitted on each hand.
  • Tattoos behind the ear cannot exceed one inch in measurement in all directions and cannot extend forward of the ear lobe. 
  • Any visible tattoo (e.g., on the hand, behind the ear) will not be permitted if deemed unacceptable.

There are promotional opportunities within the emergency communications environment through Civil Service exams.

These positions offer participants the option to be training coordinators, as well as shift and squad managers. They work to provide premier customer service for the citizens of Jacksonville through call monitoring, surveys, and development of their assigned personnel.

Choosing a career as a Police Dispatcher means that you will have opportunities to learn about and use the latest equipment, provide a tremendous service to the officers and citizens of Jacksonville, and work in an ever-changing environment dedicated to customer service. Lives depend on the service that our Police Dispatchers provide.

Becoming a Police Dispatcher is a terrific opportunity for people starting their career in law enforcement.

Are you interested in joining our team? Please click here to apply! A member of our recruitment team will be in touch.

SALARY

• Starting salary of $52,530 annually ($2,020.38 bi-weekly)
• After one year of probation: $55,156.50 annually 
• 6% shift differential for midnights
• 8% pay increase after three years of service in this role

*All salaries listed above are effective October 5, 2024. Paycheck calculations are based on 26 pay periods and before any taxes or deductions.  These base salaries increase in accordance with applicable collective bargaining agreements.

BENEFITS

• 160 hours of Paid time off (Annual Leave)
• 12 paid holidays
• 1 personal leave day 
• Defined Contribution (DC) Plan – 401(a)
  • 8% from employee
  • City of Jacksonville contributes an additional 12% (150% match)
  • Total: $10,506 est. contribution per year
• Medical / Dental / Vision plans
• Employee Life Insurance
• Paid Parental Leave
• 240 hours per year for Military Leave
• PECOs have the opportunity to work out of one of two locations, JSO's downtown headquarters or the dispatching center near Cecil Field (westside of Jacksonville).